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Emergency contacts


Emergency contacts

Covid-19 (coronavirus) emergency working group

The Embassy of Italy in London and the Consulates General in London and Edinburgh have created a working group to manage the covid-19 emergency.

Guidelines from the British authorities are published on the website of the National Health Service (NHS). The British government requests that anyone with symptoms self-isolate for at least 7 days.

If the symptoms continue or worsen, call the NHS helpline on 111. This is also the number to use if you do not have internet access.

For other medical emergencies, call 999.

The British government's official guidance is published here.

Updated information is published regularly on the websites and Twitter and Facebook profiles of the Embassy, the Consulate General in London (Facebook, Twitter) and the Consulate General in Edinburgh (Facebook), a well as the Viaggiare Sicuri page run by the Italian Ministry of Foreign Affairs Crisis Unit (in Italian) and the web page for returning travellers run by the British authorities, which provides updates on the situation in the UK.

Contact details for the working group:

Tel. + 44 (0) 20 7312 2200 (during office hours); email 

Consulate General in London


Telephone contacts:

Work days

+44 (0) 20 7936 5928 and +44 (0) 20 7936 5930 from 10:00am to 4pm.

+44 (0) 7850 752895 after 6pm.


+44 (0) 78 5075 2895  from 9.00am to 10pm


Consulate General in Edinburgh (for Scotland and Northern Ireland)
Tel. +44 (0) 7713159591


A medical service has been set up in collaboration with the clinic Dottore London and the Italian Medical Society of Great Britain (IMSoGB).

Dottore London: 


Information on transport links to Italy is available here.

Guidelines on travelling within Italy are available here.
Further information is also available on the pages on consular services and Schengen visas.



England and Wales – contact 0044 (0) 7850 752 895 (via the Italian Consulate General in London). The line is available from Monday to Friday, from 6-10pm and on weekends and holidays from 9am to 10pm.

Scotland and Northern Ireland – contact 0044 (0) 7713 159 591 (via the Italian Consulate General in Edinburgh). The line is available from Monday to Friday, from 6-10pm and on weekends and holidays from 9am to 10pm.

These phone lines are reserved exclusively for emergency situations and cannot provide information regarding consular issues (passports, visas, residential registration, etc.)

For information on standard consular issues please refer to the websites of the Consulates in the United Kingdom:

Consulate General of Italy in London (England and Wales) Consulate General of Italy in Edinburgh (Scotland and N. Ireland)

Italian Ministry of Foreign Affairs duty officer: tel. +39 06 3691 2666
If necessary, the duty officer at the Ministry of Foreign Affairs will contact the relevant Consulate General for the request to be dealt with.